Importance of Building Trust in Organisations

liz rushton master classIt was a delight to be invited to lead a master class on the Importance of Building Trust in Organisations, and feel the buzz first hand from local Hampshire HR Leaders who attended.

Delivered in Hotel du Vin, organised by 1-1 Recruitment and fuelled by bacon butties, such a worthy topic couldn’t fail to generate hot discussion amongst the group.

It’s reassuring, despite the seemingly endless media spills of institutional trust violations, Volkswagen just the latest, to hear that local organisations are seriously concerned with sustaining and building trustworthiness at all levels. Leaders are recognising what importance a high trust culture plays in enabling successful organisational change and innovation, not to mention external brand and reputation.

Our local organisations are taking positive action and HR practitioners are playing a key role. Most organisations identified effective engagement and communications as fundamental to sustaining strong levels of trust.  Some leaders are actively driving a high trust culture by citing trust as a core organisational value, and encouraging trusting behaviour via competency frameworks. Others are focusing on recruiting and developing trustworthy leaders. Thinking ahead there are a couple of other important factors, the importance of strong organisational design, and striking a balance between strong relational driven trust and sufficient process and policy.

Looking to the future, leaders must consider the role of Trust in the workplace and economy of the future where connectivity is increased, working structures are more versatile and flexible and working relationships are more virtual.

Fantastic learning opportunity, great to share ideas!

Further Reading :

  • Rachel Botsman TEDS talk –‘The Currency of the new Economy is Trust’

  • University of Bath, School of Management, CIPD Research Study 2014 ‘Cultivating Trustworthy Leaders’

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